A shift change should not erase context. Ontario training recognizes handover as a basic security procedure, especially when an incident or unresolved issue is still active.
At a glance
- The incoming guard should be updated on unresolved incidents, hazards, access changes and expected follow-up.
- Written records should support, not replace, a direct handover when important context is active.
- Personal information should be shared only through authorized channels.
Use this as a planning checklist
A checklist is useful only when the answers become part of the actual assignment. Record the approved process, identify who can change it and make sure the people providing coverage can access the current version.
Questions to confirm
- What is still unresolved?
- Who has already been notified?
- What action is expected from the next shift?
Picture this at your property
A water leak is contained but maintenance has not arrived before shift change. The outgoing guard documents the event and directly briefs the incoming guard on the affected area and expected contact.
The value of the example is the decision process: identify what is known, what remains uncertain, who has authority, and what information should be preserved for follow-up.
Practical takeaway
Use the questions above before coverage starts or when the current process is being reviewed. If an answer is unclear, make the responsibility explicit in the site instructions rather than leaving it to individual interpretation.
Official sources & verification
1. Section 3: Basic security procedures — Government of Ontario
2. Section 4: Report writing — Government of Ontario
3. Section 9: Effective communications — Government of Ontario
Last reviewed: 2026-08-08. This resource provides general information, not an emergency plan or legal advice. Follow the site’s approved emergency procedures and directions from police, fire, EMS or other competent authorities. Call 911 for an emergency or immediate threat.