Security personnel often handle access records, incident details, video and personal information. Ontario’s Code of Conduct requires confidentiality, and privacy rules can also apply.
At a glance
- The Code of Conduct requires security guards to treat information received while working as confidential unless disclosure is required for the work or by law.
- Ontario training specifically addresses collecting, storing, disseminating and destroying personal information.
- Organizations should limit access to personal information and use reasonable safeguards.
What this means in practice
The official rules establish a baseline, but a workable security assignment still needs property-specific decisions. The client and provider should turn general requirements into clear instructions about what is checked, who can authorize exceptions, what must be documented and when another authority takes over.
Questions to confirm
- Who actually needs access to the information?
- What is the purpose for collecting it?
- How long should it be kept and how will it be disposed of?
Picture this at your property
A guard writes a resident’s personal details into a general group chat because it is convenient. A better process limits information to authorized channels and a defined operational purpose.
The value of the example is the decision process: identify what is known, what remains uncertain, who has authority, and what information should be preserved for follow-up.
Practical takeaway
The strongest security process is usually the one that makes responsibilities, observations and escalation clear. That creates a service that can be understood and reviewed without overstating what security can guarantee.
Official sources & verification
1. O. Reg. 363/07: Code of Conduct — Ontario e-Laws
2. Section 8: Legal authorities — Government of Ontario
3. Privacy Guide for Businesses — Office of the Privacy Commissioner of Canada
Last reviewed: 2026-08-08. This resource provides general Ontario information and is not legal advice. Legal authority and obligations depend on the facts, the property, the applicable law and current official guidance. Confirm current requirements with the responsible government authority or qualified legal counsel when a decision has legal consequences.