General awareness is not enough
Security personnel may encounter fires, medical emergencies, threats, suspicious packages or other urgent situations. Ontario's security guard training syllabus emphasizes familiarity with the emergency procedures established for the worksite.
The correct response can depend on the building, occupancy, available equipment, access routes, communications and the guard's assigned responsibilities.
Information that should be clear before an emergency
A site-specific plan should make it possible to answer:
- What situations require an immediate 911 call?
- Who must be notified internally?
- Where are evacuation routes and assembly areas?
- How will emergency services enter the property?
- Who can provide keys, access cards, floor plans or hazard information?
- What areas should be isolated or protected?
- What information should security communicate to police, fire or paramedics?
- When is the situation beyond the guard's role or training?
- How should events, actions and notifications be documented afterward?
Access control changes during an emergency
Normal entry rules may need to change so emergency responders can reach the right location quickly. At the same time, unnecessary entry may need to be restricted to protect people, evidence or the scene.
That balance is easier when responsibilities are assigned in advance.
Practice reveals gaps
A plan can look complete on paper but still fail if contact numbers are outdated, doors cannot be accessed, staff do not understand the alarm, or the person with required information is unavailable.
Tabletop exercises, drills and periodic reviews can reveal these weaknesses before a real event.
Know the limits of the role
Security personnel should recognize when additional assistance is required and follow the approved emergency plan. They should not take actions outside their training, authority or assignment.
*This article provides general information. In an emergency, follow approved site procedures and instructions from police, fire, paramedics and other competent authorities.*