Ontario’s Code of Conduct requires security licensees to treat people equally without discrimination on protected grounds.
At a glance
- Security guards are expressly required by the Code of Conduct to treat people equally without discrimination.
- Ontario accessibility standards require accessible customer service and communication that considers disability-related needs.
- Property rules should be applied consistently while allowing for lawful accommodation requirements.
What this means in practice
The official rules establish a baseline, but a workable security assignment still needs property-specific decisions. The client and provider should turn general requirements into clear instructions about what is checked, who can authorize exceptions, what must be documented and when another authority takes over.
Questions to confirm
- Are entry rules applied consistently?
- Does the procedure account for accessibility and accommodation?
- How are discretionary decisions documented and reviewed?
Picture this at your property
Two visitors arrive with different communication needs. The security process should verify access consistently while adapting communication and support in a respectful, lawful way.
The value of the example is the decision process: identify what is known, what remains uncertain, who has authority, and what information should be preserved for follow-up.
Practical takeaway
The strongest security process is usually the one that makes responsibilities, observations and escalation clear. That creates a service that can be understood and reviewed without overstating what security can guarantee.
Official sources & verification
1. O. Reg. 363/07: Code of Conduct — Ontario e-Laws
2. How to comply with the Accessibility Standard for Customer Service — Government of Ontario
3. Accessibility in Ontario: what you need to know — Government of Ontario
Last reviewed: 2026-08-08. This resource provides general Ontario information and is not legal advice. Legal authority and obligations depend on the facts, the property, the applicable law and current official guidance. Confirm current requirements with the responsible government authority or qualified legal counsel when a decision has legal consequences.